FUTURA A to Z

Who is entitled to an orphan's pension?

An orphan's pension is paid for each eligible child (up to the age of 18 or a maximum of 25 if in education) after the death of the insured person. The amount of the orphan's pension can be found in the pension plan or pension certificate.

My web portal login isn't working or has been blocked. What should I do?

We recommend that you log in using a different browser (Edge, Firefox, Chrome).

If your account has been blocked due to multiple incorrect password entries, the block will be lifted automatically after approx. 60 minutes.

If you no longer have your login details, please get in touch with your customer service contact or send an e-mail to You will receive the new login details from us by post.

TO THE WEB PORTAL

I am buying/building a home. Can I use my pension fund assets to finance this?

Pension fund assets can be withdrawn or pledged to finance owner-occupied residential property within the framework of home ownership subsidies (WEF).

Additional options are the repayment of mortgages or the purchase of share certificates in housing cooperatives. An early withdrawal is only possible every five years. The amount is limited after the age of 50. The provisionally calculated maximum amount that you can use for this can be found on your personal pension certificate. Married persons need the written consent of their spouse. A definitive check will take place when you submit the application form.

If the residential property is sold, the amount withdrawn in advance must be repaid. An advance withdrawal can cause a pension gap and the insured person may have to take out private supplementary insurance. In the event of a pledge, the full entitlement to insurance benefits remains in place. The advance withdrawal or pledge is only valid for personal use.